Warranty
Faults and your rights
We do not sell a separate warranty. What you have instead is your statutory protection under the Consumer Rights Act 2015 — handled directly by us, here in the UK. If something goes wrong, you deal with Jacob, not a call centre.
What the law gives you
- First 30 days. If the mixer is faulty, you can reject it for a full refund.
- Up to six months. If a fault appears, it is presumed to have been present at delivery unless we can show otherwise. We repair, replace, or refund.
- Beyond six months. Goods must be of satisfactory quality and last a reasonable time. If a mixer fails early under normal domestic use, email us and we will work through it with you.
How to report a fault
- Email hello@batch17.co.uk with your order number and a short description of the fault. A 10-second video helps us diagnose it faster.
- We reply within one working day with next steps.
- If we need the mixer back, we book and pay for the collection.
- We inspect, diagnose, and repair, replace, or refund — and explain the outcome in writing.
You pay nothing at any stage of a valid fault claim.
What is not a fault
- Accidental damage. Drops, knocks, spills, immersion in water, transport damage after delivery.
- Cosmetic wear. Scratches, chips, or marks that appear after delivery.
- Commercial use. These are domestic stand mixers. Running a bakery on a 4.8L Artisan will shorten its life.
- Modifications. Third-party parts, attempted self-repair, or tampering with internal components.
- Consumable parts subject to normal wear. Rubber feet, bowl finish marks from use, power cord kinks.
KitchenAid's own warranty
KitchenAid's manufacturer warranty is issued to the original purchaser of a new unit. When a mixer is resold, that warranty does not pass on. That is true of every refurbished KitchenAid sold anywhere in the UK, not just ours. Your Consumer Rights Act 2015 protections apply instead.
Questions
Email hello@batch17.co.uk. We answer within one working day.